Updated January 27, 2012.
What is FASTPASS?
First introduced in 1999, FASTPASS is a “virtual queuing system” offered at many of Disney’s most popular attractions. Unlike other theme parks that charge for “front of the line access,” FASTPASS is completely free for all ticket holders. All a person needs to take advantage of FASTPASS is the ticket they used to gain entrance to the Park.
FASTPASS is similar to the “take a number” system you may be familiar with at your local Department of Motor Vehicles. Each FASTPASS-enabled attraction has a bank of machines near its queue entrance. Visitors may obtain a FASTPASS by inserting their Park ticket into one of these machines, which will scan and return the ticket along with a small piece of paper known as a FASTPASS. Instead of having to wait for a number to be called, each FASTPASS has a return time printed on it for some time in the future, allowing the user to “save” their spot in line and tour the Park freely while they wait. Once the time stated on the FASTPASS arrives, the FASTPASS user can return to the attraction and enter the FASTPASS queue, which is designed to have a wait of ten minutes or less. This arrangement is beneficial to both theme park guests and Disney. Just one use of FASTPASS can save a visitor more than an hour in line, allowing them to explore the Park and see additional attractions. Disney benefits because a person that isn’t stuck in a long line is more likely to spend money at a store, kiosk, or restaurant.
As previously mentioned, FASTPASSes are printed with a return time for some point later in the day. Each attraction prints a certain number of FASTPASSes for each return window, which is usually one hour long. The minimum return time is 40 minutes in the future. For example, if you collect a FASTPASS for The Many of Adventures of Winnie the Pooh at 9:00am, chances are that it will have a return window of 9:40am to 10:40am.
Each attraction distributes a certain number of FASTPASSes for each hour-long window. If demand doesn’t exceed supply, then the machines will continue to distribute FASTPASSes with return times that are just 40 minutes in the future. If demand exceeds supply, then the return time will be later and later in the day as the attraction runs out of FASTPASSes for each specific window. For example, let’s say that The Many Adventures of Winnie the Pooh distributes 100 FASTPASSes for each possible hour-long window. That means 100 FASTPASSes would be distributed for 9:40am to 10:40am, 100 for 9:45am to 10:45am, 100 for 9:50am to 10:50am, etc.
If fewer than 100 FASTPASSes are distributed, then FASTPASSes will continue to give return times just 40 minutes in the future. However, if more than 100 FASTPASSes for a window are distributed, the attraction will then give out FASTPASSes for the next window. Let’s say that 500 people pick up FASTPASSes for Winnie the Pooh between 9:00am and 9:10am. The first 100 people would get the 9:40am to 10:40am FASTPASSes. The next 100 would get the 9:45am to 10:45am FASTPASSes. The next 100 would get the 9:50am to 10:50am FASTPASSes, and so on. By 9:10am, 500 FASTPASSes would be distributed and the current FASTPASS return time would be 10:05am to 11:05am, or 55 minutes in the future. Thus, attractions that give out fewer FASTPASSes or have higher demand tend to run out of FASTPASSes earlier and give return times that are further into the future.
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